FixMyTweet Presentation at #bcsmc

March 19, 2010 by Ian Cuddy · Leave a Comment

Lichfield DC’s “Genius in Residence” Stuart Harrison, presents the FixMyTweet application at the Black Country Social Media Cafe in Wolverhampton last week.

Filed under: Live blog, Slides
Tagged: #bcsmc, digital engagement, innovation, Lichfield, localgov, mashups, psfbuzz, social media, Stuart Harrison, Twitter, web 2.0 government, youtube

And Finally, Mr Briggs’ Presentation

July 9, 2009 by Ian Cuddy · 1 Comment

A superb presentation on the ‘Four Steps to Social Media Success’ from our conference chair, the masterful Dave Briggs, topped off a great day at PSFBuzz North East!

Beginning on how at a personal level, Dave explained how social media had ‘changed his life - taking him from working at a Benefits Office to suddenly being called up by Downing Street for advice. His anecdote served as an example of the “frankly scary” pace of change in which the web is altering the world around us and the way we live.

Here’s the slides:

Four Steps to Social Media Success

And here’s his four steps for how councils should get into social media:

1. Listen >> 2. Acknowledge >> 3. Create >> 4. Share.

Meaning (Thanks again for Sarah Lay’s indispensible notes of the session):

Listen: part of the reason ppl say horrible things about you is because they think you’re not listening and they can get away with it!

Acknowledge: even just realise there is conversation - step in!

Create: incremental process, try stuff

Share: open up data - more back to Stuart’s presentation.

The underlying philosophy, according to Dave, goes something like this: Start small, create a community, test, learn from mistakes and then move on. Learning Pool highlight this important message from his talk:

“Those that do it well will create a community with their followers; getting people to care about you is the absolute key. And if social media tools can help you to get people to care about their community, that can’t be a bad thing.”

And finally, don’t forget it to make it fun. Which brings us nicely to the final message of the day: JFDI!

Filed under: Uncategorized
Tagged: dave briggs, psfbuzz, social media, success

Social Media vs Accessibility: Jack Pickard’s presentation

July 9, 2009 by Ian Cuddy · 2 Comments

Are social media and accessibility compatible? Are the two compatible? What can be done to improve the accessibility of social media? What do local authorities need to consider as regards accessibility when starting to use social media?

Web developer Jack Pickard offered some answers for councils on how to reconcile their desires to make use of user-generated content and rich media technologies, with the need to meet public sector requirements for accessibility. Jack has blogged a write-up of his talk here - read this alongside this presentation below where he offers some great tips on how to avoid the pitfalls and stay compliant:

Social Media Vs Accessibility

Filed under: Slides
Tagged: accessibility, psfbuzz, social media

Simon Wakeman’s presentation at PSFBuzz North East

July 9, 2009 by Ian Cuddy · 1 Comment

Here’s the slides from our first speaker of the day, Simon Wakeman, Medway Council’s Head of Communications. Simon talked about the impact of social media in local government, highlighting some examples of the work Medway has been doing to engage people online with Facebook, Twitter and podcasting:

Social media - a revolution in local government communications

[Update] Jack Pickard has blogged a great post about Simon’s talk here. And Sarah Lay of Derbyshire County Council has also blogged her notes for the session. Thanks Jack and Sarah!

If you’re interested in the public relations angle, have a look at Simon’s slides from the presentation he gave immediately afterwards to the Chartered Institute of Public Relations (CIPR) North East group.

Social media and local government - CIPR NE seminar - July 2009

Filed under: Slides
Tagged: local government, psfbuzz, simon wakeman, social media